QANTAS
Red e-Deal:
Travel Class - Economy
Booking Changes
• Changes on the day of scheduled departure: Not allowed. Loss of fare
• Changes before the day of scheduled departure:
• At the time of making the change you must pay:
• a fee from minimally $68.50* per passenger per ticket; and
• any difference between the fare for your new booking and the original fare;
• Your new fare may be higher than the original fare, depending on what fares are available .
Cancellation (including no show)
• On the day of scheduled departure (including no show): Not allowed. Loss of fare.
• Before the day of scheduled departure:
• Re-booking - see 'Booking Changes' above.
• No refunds
Children / Infants
• Children (aged 2 - 11) pay 100% of the adult fare.
• Infants (aged < 2) who do not occupy a seat may travel free of charge.
Qantas Frequent Flyer Status Credits
• Discount Economy level.
• Not accrued when travelling on Australian Airlines flights
Name changes
• Not allowed.
Includes Webjet $30 administration fee
Super Saver:
Travel Class - Economy
Booking Changes
• Changes on the day of scheduled departure: Not allowed. Loss of fare
• Changes before the day of scheduled departure:
• At the time of making the change you must pay:
• a fee from minimally $68.50 per passenger per ticket; and
• any difference between the fare for your new booking and the original fare;
• Your new fare may be higher than the original fare, depending on what fares are available.
Cancellation (including no show)
• On the day of scheduled departure (including no show): Not allowed. Loss of fare.
• Before the day of scheduled departure:
• Re-booking - see 'Booking Changes' above.
• No refunds
Name changes
• Not allowed.
Children / Infants
• Children (aged 2 - 11) pay 100% of the adult fare.
• Infants (aged < 2) who do not occupy a seat may travel free of charge.
Qantas Frequent Flyer Status Credits
• Discount Economy level.
• Not accrued when travelling on Australian Airlines flights
Includes Webjet $30 administration fee
Flexi Saver:
Travel Class - Economy
Booking Changes
• Changes made after the scheduled departure time: Not allowed. Loss of fare.
• At the time of making the change you must pay:
• a fee from minimally $68.50 per passenger per ticket; and
• any difference between the fare for your new booking and the original fare;
• Your new fare may be higher than the original fare, depending on what fares are available.
Cancellation (including no show)
• On the day of scheduled departure (including no show): Not allowed. Loss of fare.
• Before the day of scheduled departure:
• No refunds
Name changes
• Not allowed.
Children / Infants
• Children (aged 2 - 11) pay 80% of the adult fare.
• Infants (aged < 2) who do not occupy a seat may travel free of charge.
Qantas Frequent Flyer Status Credits
• Full Economy level.
• Not accrued when travelling on Australian Airlines flights
Includes Webjet $30 administration fee
Fully Flexible:
Travel Class - Economy
Booking Changes
• At the time of making the change you must pay:
• a fee from minimally $30 per passenger per ticket; and
• any difference between the fare for your new booking and the original fare;
• Your new fare may be higher than the original fare, depending on what fares are available.
Cancellation (including no show)
• Fare is fully refundable.
Name changes
• Not allowed.
Children / Infants
• Children (aged 2 - 11) pay 80% of the adult fare.
• Infants (aged < 2) who do not occupy a seat may travel free of charge.
Qantas Frequent Flyer Status Credits
• Full Economy level.
• Not accrued when travelling on Australian Airlines flights
Business Class:
Travel Class - Business
Booking Changes
• At the time of making the change you must pay:
• a fee from minimally $68.50 per passenger per ticket; and
• any difference between the fare for your new booking and the original fare;
• Your new fare may be higher than the original fare, depending on what fares are available.
Cancellation (including no show)
• Fare is fully refundable.
Name changes
• Not allowed.
Children / Infants
• Children (aged 2 - 11) pay 80% of the adult fare.
• Infants (aged < 2) who do not occupy a seat may travel free of charge.
Qantas Frequent Flyer Status Credits
• Business Class level.
• Not accrued when travelling on Australian Airlines flights
Includes Webjet $30 administration fee
VIRGIN BLUE
For changes to bookings please call Virgin Blue contact centre: 136 789 Corporate Plus
• Cancellations or Flight Changes (i.e. date, time, origin or destination) permitted if requested at least 24hrs prior to your flight's departure time. Charges apply:
• Changes via Virgin Blue Guest Contact Centre on telephone 136789: For Australian domestic flights, a change fee of AUD$30 per Guest^ applies plus any applicable fare difference*. For International flights, a change fee of $50 (payable in the currency in which your booking originates) per guest applies plus any applicable fare difference.
• Cancellations can only be made via the Virgin Blue Guest Contact Centre on telephone 136789. For Australian domestic flights a cancellation will incur a fee of AUD$30 per Guest. For International flights a cancellation fee of $50 (payable in the currency in which your booking originates.
• When canceling flights, any balance is held in credit to be used within 12 months from the date of first purchase. All future bookings utilising such credit, can only be made via the Virgin Blue Guest Contact Centre and at applicable Guest Contact Centre fare levels.
• If you do not fly and do not notify Virgin Blue at least 24 hours prior to the flight's scheduled departure time, you will forfeit fare paid.
• This fare is non-refundable, non-transferable and name changes are not permitted.
• This fare is only applicable origin to destination and no enroute stopovers are permitted.
• Your new fare will be at least the price of the original fare and may be more. You must pay this fare difference when you change your booking. Guest Contact Centre fares are at least AUD$15 more than internet fares.
• For INTERNATIONAL TRAVEL, the currency in which you made your original booking will apply to your entire booking.
Blue Plus
• Cancellations or Flight Changes (i.e. date, time, origin or destination) permitted if requested at least 24hrs prior to your flight's departure time. Charges apply:
• Changes via Virgin Blue Guest Contact Centre on telephone 136789: For Australian domestic flights, a change fee of AUD$30 per Guest applies plus any applicable fare difference. For International flights, a change fee of $50 (payable in the currency in which your booking originates) per guest applies plus any applicable fare difference.
• Cancellations can only be made via the Virgin Blue Guest Contact Centre on telephone 136789. For Australian domestic flights a cancellation will incur a fee of AUD$30 per Guest. For International flights a cancellation fee of $50 (payable in the currency in which your booking originates.
• When canceling flights, any balance is held in credit to be used within 12 months from the date of first purchase. All future bookings utilising such credit, can only be made via the Virgin Blue Guest Contact Centre and at applicable Guest Contact Centre fare levels.
• If you do not fly and do not notify Virgin Blue at least 24 hours prior to the flight's scheduled departure time, you will forfeit fare paid.
• This fare is non-refundable, non-transferable and name changes are not permitted.
• This fare is only applicable origin to destination and no enroute stopovers are permitted.
• Your new fare will be at least the price of the original fare and may be more. You must pay this fare difference when you change your booking. Guest Contact Centre fares are at least AUD$15 more than internet fares.
• For INTERNATIONAL TRAVEL, the currency in which you made your original booking will apply to your entire booking.
• Cancellations or Flight Changes (i.e. date, time or passenger name) can be made at no additional cost by contacting the Virgin Blue Guest Contact Centre on telephone 136789 within 24hours after your flight's scheduled departure time.
• When canceling flights, you may, subject to complying with the relevant conditions listed elect to either:
• Obtain a credit for the amount paid which must be used within 12months from the date of first purchase. If you elect to receive a credit, you cannot subsequently apply for a refund. All future bookings using such credit can only be made via the Virgin Blue Guest Contact Centre and will be at applicable Guest Contact Centre fare which are at least AUD$10 more than internet fares for Australian domestic flights; or
• Obtain a refund in the same form as the original form of payment, which will attract an administrative fee of AUD$30 per guest per cancellation. If you have booked using credit from another Virgin Blue fare type you will not be eligible for a refund.
• If you do not fly and do not notify Virgin Blue within 24 hours after your flights scheduled departure time, you will forfeit the fare paid.
• This fare is only applicable origin to destination and no en-route stopovers are permitted.
• For INTERNATIONAL TRAVEL, the currency in which you made the original booking will apply to your entire booking. Please refer to the Fees and Charges tab in the booking section our website or your itinerary for applicable charges in that country.
Flexi Saver
• Cancellations or Flight Changes (i.e. date, time or passenger name) can be made by contacting the Virgin Blue Guest Contact Centre on telephone 136789 up to 30mins prior to your flight's scheduled departure time.
• For flight changes, your new fare will be at least the price of the original fare and may be more. You must pay this fare difference when you change your booking.
• Cancellations permitted up to 30mins prior to your flight's scheduled departure time by contacting the Virgin Blue Guest Contact Centre.
• When canceling flights, the amount paid is held in credit to be used within 12 months from the date of first purchase. All future bookings utilising such credit, can only be made via the Virgin Blue Guest Contact Centre and at applicable Guest Contact Centre fare levels, which are at least AUD$15 more than internet fares for Australian domestic flights.
• If you do not fly and do not notify Virgin Blue at least 30mins prior to the flight's scheduled departure time, you will forfeit fare paid.
• This fare is non-refundable.
• This fare is only applicable origin to destination and no enroute stopovers are permitted.
• For INTERNATIONAL TRAVEL, the currency in which you made your original booking will apply to your entire booking.
Fully Flexible
• Cancellations or Flight Changes (i.e. date, time or passenger name) can be made at no additional cost by contacting the Virgin Blue Guest Contact Centre on telephone 136789 up to 30minutes prior to your flight's scheduled departure time. Date/time changes can also be made via our website up to 60mins prior to departure where original booking was made directly via our website.
• Cancellations permitted up to 30mins prior to your flight's scheduled departure time by contacting the Virgin Blue Guest Contact Centre .
• When cancelling flights, the amount paid is held in credit to be used within 12 months from the date of first purchase. All future bookings utilising such credit, can only be made via the Virgin Blue Guest Contact Centre and at applicable Contact Centre fare levels, which are at least AUD$15 more than internet fares for Australian domestic flights.
• If you do not fly and do not notify Virgin Blue at least 30mins prior to the flight's scheduled departure time, you will forfeit fare paid.
• This fare is non-refundable.
• This fare is only applicable origin to destination and no enroute stopovers are permitted.
* For INTERNATIONAL TRAVEL, the currency in which you made your original booking will apply to your entire booking. Please refer to the Fees and Charges tab in the Booking section of our website or your itinerary for applicable charges in that currency.
Midweek Mini
• Cancellations or Flight Changes (i.e. date or time) permitted if requested at least 24hrs prior to your flight's departure time. Charges apply:
• Changes via Virgin Blue Guest Contact Centre on telephone 136789: For Australian domestic flights, a change fee of AUD$35 per Guest applies plus any applicable fare difference. For International flights, a change fee of $50AUD/$50NZD/$50FJD/$95WST(payable in the currency in which your booking originates) per guest applies plus any applicable fare difference.
• Cancellations can only be made via the Virgin Blue Guest Contact Centre. For Australian domestic flights a cancellation will incur a fee of AUD$35 per Guest^. For International flights,a cancellation fee of $50AUD/$50NZD/$50FJD/$95WST (payable in the currency in which your booking originates).
• When cancelling flights, any balance is held in credit to be used within 12 months from the date of first purchase. All future bookings utilising such credit, can only be made via the Virgin Blue Guest Contact Centre and at applicable Guest Contact Centre fare levels*.
• If you do not fly and do not notify us at least 24 hours prior to the flight's scheduled departure time, you will forfeit fare paid.
• This fare is non-refundable, non-transferable and name changes are not permitted.
• This fare is only applicable origin to destination and no enroute stopovers are permitted.
Your new fare will be at least the price of the original fare and may be more. You must pay this fare difference when you change your booking. Virgin Blue Guest Contact Centre fares are at least AUD$15 more than internet fares.
For INTERNATIONAL TRAVEL, the currency in which you made your original booking will apply to your entire booking.
Sale Fare
• Cancellations or Flight Changes (i.e. date or time) permitted if requested at least 24hrs prior to your flight's departure time. Charges apply:
• Changes via Virgin Blue Guest Contact Centre on telephone 136789: For Australian domestic flights, a change fee of AUD$35 per Guest^ applies plus any applicable fare difference*.For International flights, a change fee of $50AUD/$50NZD/$50FJD/$95WST(payable in the currency in which your booking originates) per guest appliesplus any applicable fare difference.
• Cancellations can only be made via the Virgin Blue Guest Contact Centre. For Australian domestic flights a cancellation will incur a fee of AUD$35 per Guest^. For International flights,a cancellation fee of $50AUD/$50NZD/$50FJD/$95WST (payable in the currency in which your booking originates).
• When cancelling flights, any balance is held in credit to be used within 12 months from the date of first purchase. All future bookings utilising such credit, can only be made via the Virgin Blue Guest Contact Centre and at applicable Guest Contact Centre fare levels.
• If you do not fly and do not notify us at least 24 hours prior to the flight's scheduled departure time, you will forfeit fare paid.
• This fare is non-refundable, non-transferable and name changes are not permitted.
• This fare is only applicable origin to destination and no enroute stopovers are permitted.
Your new fare will be at least the price of the original fare and may be more. You must pay this fare difference when you change your booking. Virgin Blue Guest Contact Centre fares are at least AUD$15 more than internet fares.
For INTERNATIONAL TRAVEL, the currency in which you made your original booking will apply to your entire booking.
Payment Information
• Pacific Blue does not accept payments on AMEX or Diners cards.
JETSTAR
For changes to bookings please call Jetstar customer service: 131 538 Jetsaver
• This fare is non-refundable. Customers who do not check-in for their booked flight at least 30 for Domestic flights and 60 minutes for International flights, prior to the scheduled departure, will forfeit the entire fare paid.
• Subject to availability and payment of all applicable amounts, changes can be made to your Booking as follows. Changes to the origin and destination of travel are not permitted.
• Your new fare will be at least the amount of the fare you originally purchased, and may be more. At the time your Booking is changed you must pay the difference (if any) between the fare you originally purchased and the fare available on the date of the change. This will apply to all date, time and name changes.
• Date, time and Passenger name changes may be made by telephoning Jetstar Telephone Reservations in Australia on 131 538 (+61-3-8341-4901) or in New Zealand on 0800 800 995, but must be completed at least 24 hours before the original scheduled departure. A $40 fee will apply for each change, for each passenger flight segment changed. An additional $10* will apply to your new fare booked over the telephone, unless your original fare was purchased through Jetstar Telephone Reservations. You must re-book onto an available Jetstar flight.
• Date, time and Passenger name changes may be made at any Jetstar counter at an airport but must be completed at least 24 hours before the original scheduled departure. A $40 fee will apply for each change, for each passenger flight segment changed at the airport.
• For International travel, all amounts must be paid in the currency in which you made your original Booking.
Jetflex
• This fare is non-refundable.
• Subject to availability and payment of all applicable amounts, changes can be made to your Booking as follows:
• Your new fare will be at least the amount of the fare you originally purchased, and may be more. At the time your Booking is changed you must pay the difference (if any) between the fare you originally purchased and the fare available on the date of the change.
• Date, time, origin, destination and Passenger name changes may be made by telephoning Jetstar Telephone Reservations in Australia 131 538 (+61-3-8341-4901), in New Zealand on 0800 800 995 or at any Jetstar counter at an airport but must be completed by the end of the day you were originally scheduled to depart. You must re-book onto an available Jetstar flight.
• Customers who do not complete changes to their Bookings within the time required will forfeit the entire fare paid. |
Qantas 
Virgin Blue 
Jetstar